Returns & Exchanges
At Perfumer H, we want you to be fully satisfied with your artisanal fragrance purchase; however, due to the delicate nature of our products, we can only accept returns on items that are unopened, unused, and in their original signature packaging within 14 days of delivery.
Initiate Your Request
Contact our client services team with your order number and reason for return to receive a dedicated Return Authorization number and the correct shipping address.
Prepare the Fragrance
Carefully repackage the item in its original hand-blown glass vessel and box, ensuring all protective seals remain intact to qualify for a full refund.
Secure Shipping
Send your parcel using a tracked and insured courier service to ensure its safe arrival at our London laboratory, as we cannot be held responsible for items lost in transit.
Quality Inspection & Refund
Once our specialists have inspected the returned product to confirm its pristine condition, your refund will be processed to your original payment method within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing